If it is an administrative query (Wisepay, lunches, trips, clubs) usually the first port of call will be office the office team. You can email parentmail@st-marks.bournemouth.sch.uk.

If your child is being picked up by someone different, please fill in a green form in the office. All mail can be posted in the post box in the office; it is checked after morning registration. Teachers will be notified during the day.

If you have a concern or query about your child, it is best to speak to the class teacher. Teachers are usually (depending on meetings and clubs) available for a quick chat at the gate at the end of every day. If you need to get a message to a teacher in the morning, please do this via the office, as teachers are always in class ready to lead learning at 8:30am. If you don't feel you have resolved the issue to your satisfaction, there are other people you can talk to, to escalate your concerns (see Q&A page 'I have a complaint or Safeguarding concern - who do I need to speak to?').

You may want to speak to Mrs Biles or Mrs Nickols if your query falls into their role as Parent Support Workers.

If you have a query regarding Special Educational Needs & Disabilities (SEND), you will need to speak to Mrs Clark, the SENCO (Mon-Weds).